Ashley O'Brian Named CHN's April 2025 Service Excellence Superstar

Please join us in celebrating our Service Excellence Superstar of the Month: Medical Assistant Ashley O’Brian!

“Ashley is sooo polite, friendly, proactive, positive and gets the job done!” Nominated by a provider for her exceptional phone voice and calming demeanor, she diffuses any potential negative situation with a simple greeting, easing patient fears before they even arrive. In the clinic, her thoughtful listening and expert follow-through foster trust and confidence at every step. Beyond her patient interactions, Ashley’s teamwork lifts the entire department. She anticipates needs, supports colleagues, and brings a spirit of collaboration that energizes the team. Her empathy, efficiency, and unwavering dedication represent the highest standard of compassionate care. Her patient relations skills are truly unmatched and appreciated by all.

Thank you, Ashley, for turning challenges into positive experiences and for embodying the very heart of Service Excellence!


Photo: (L) Ashley O'Brian, Service Excellence Superstar (R) Ginny Williams, CEO