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Radiology Scheduling Specialist - Brookings, OR
Under the general supervision of the Population Health Supervisor, the Radiology Scheduling Specialist's primary function is to utilize communication and management skills to coordinate seamless care delivery for patients. The Radiology Scheduling Specialist will also assist with scheduling of radiology exams and procedures. Additionally, they must obtain prior authorizations for all services that require authorization. The Radiology Scheduling Specialist collaborates with referral staff, medical providers, nursing staff and other patient care support staff.

Essential Functions:
Responsible for verifying insurance to determine eligibility. The Radiology Scheduling Specialist must obtain or verify medical authorization based on the insurance plan and ensure plan is accepted by Curry Health Network. Scan authorization information into the EHR and document appropriately in the patient's chart.
Gathers pertinent information as needed via EHR or from clinical team to accurately complete scheduling and authorization process. Review details and expectations about the scheduling and authorization with patients. Notifies patient of scheduling status and provides information once the patient is scheduled.
Monitors electronic health record notifications throughout the day to capture scheduling and authorization requests in real time. Tracks order information throughout the day to ensure process is complete. Provides leadership with reporting information weekly.
Respond to In-house provider questions, requests, and concerns regarding the status of patient scheduling or authorization, care coordination or follow-up status.
Follows radiology scheduling protocols and guidelines. Ensures that orders have been approved by technologist prior to scheduling. Works with radiology leads to ensure schedules are filled appropriately. Communicates with the patient to ensure they understand the appropriate prep instructions for the specific modality or procedure.
Collaborates with radiology staff, clinical staff and other scheduling specialists to efficiently schedule patients in a timely manner. Effectively communicates with department staffing and management. Notifies internal and external providers when patients cancel, decline or unable to be contacted.
Other duties as assigned to support the overall effectiveness of the department and organizational performance in accordance with Curry Health Network's Mission, Vision and Shared Values.

Minimum Education & Experience:
A High School diploma or equivalent is required.
At least one year of experience in a clinical setting is required. Three years of experience in a clinical setting is preferred.

Required Knowledge, Skills & Abilities:
Able to treat patients, providers and co-workers with dignity & respect at all times.
Knowledge of the medical clinic purpose and operations.
Ability to prioritize duties, perform them efficiently and adjust to and accept the unexpected.
Excellent written and verbal communication skills, telephone manners and proper telephone etiquette are required.
Knowledge of medical terminology; knowledge of various insurance plans such as Medicaid, Medicare and private insurances.
Skills in using medical databases; CPSI-EHR systems.
Proficient using computer software incl. Microsoft Office: Word, Excel, Outlook.

Curry Health Network (a dba of Curry Health District) is comprised of a hospital and several medical clinics located on the southern Oregon coast. Curry Health Network is an Oregon special health district, a form of local government and municipal corporation that has been granted 501(c)(3) status by the Internal Revenue Service, and as such, has the exemptions and rights that such status affords.

Curry General Hospital in Gold Beach, a critical access hospital and the sole hospital in Curry County, is your community hospital; Curry Medical Practice is located in the hospital, and Curry Medical West is off-campus in Gold Beach. Curry Medical Center with primary, specialty and same day care services is located in Brookings, and Curry Family Medical serves Port Orford. Curry Health Network is committed to providing high quality health care with service excellence, close to home.

Additional Information
Position Type : Full Time
Shift : Day
Ref Code: 54011H
Contact Information
Kayla Shaw - Patient Contact Center Supervisor
Patient Contact Center/ Hemlock
Phone: 541-412-6767
Fax: 541-412-2083

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